Questions players actually ask before buying
Clear answers for BENKYY players about delivery, refunds, usernames, charge flow and what to do if something looks wrong.
FAQ
When do purchases arrive?
Most packages are delivered automatically after a successful Tebex checkout. If your package does not appear shortly after payment, wait a moment, reconnect if needed, then contact BENKYY support with your Minecraft username and order details.
Can I buy for another player?
Yes, if you enter the correct Minecraft username during checkout. Please double-check the exact name before paying because delivery is tied to the username submitted in the basket flow.
What if I used the wrong username?
Do not create duplicate payments trying to fix it. Open a BENKYY support request and include the paid username, the intended username, the package name and proof of purchase so the team can review it properly.
Are purchases refundable?
Digital server purchases are normally non-refundable once delivered, except where required by law or when BENKYY confirms a billing problem, duplicate charge or delivery fault. Refund abuse can lead to store and network restrictions.
Is this linked to Mojang?
No. BENKYY is an independent Minecraft network and is not affiliated with Mojang Studios. Minecraft is a trademark of Mojang.