Support that is actually useful
If something goes wrong, send one clean report instead of guessing. The more precise the info, the faster BENKYY can fix it.
Support
What to include
Include your Minecraft username, the package name, the purchase date, your Tebex transaction or payment reference if available, and a short explanation of the issue.
Payment issues
If payment was charged but the package did not show up, do not repurchase immediately. Reach out first so the order can be checked for delays, failed fulfilment or duplicate billing.
Chargeback warning
Opening an unjustified chargeback before contacting support can result in store suspension or network restrictions. Let support verify the purchase properly first.
How to contact BENKYY
Use the official BENKYY support route currently provided to players, such as the community contact page or direct support channel attached to the network. Keep all order-related details in the same message so nothing gets lost.